28 Oct 2020

Future-proofing your tech stack

We recently completed a piece of digital consulting to help a global technology company understand best practices in terms of tech stacks for B2B organisations, upcoming consolidations in marketing software tools, and how their current tech stack needed to adapt to support their business goals.

Our work was organised into three parts:

1. Outlining of what the future technology stack of an advanced B2B company will look like, with a particular focus on CRM and Webshop items

2. Presenting an overview of what kind of developments and market consolidation of tools to expect in the coming years

3. Providing personalised recommendations on technology to integrate into the organisation's existing tech stack

Within the space of tech-enabled transformation, and its potential to positively impact B2B organisations, there are three main factors you should consider when adopting new digital tools. 

  1. The impact of a rapidly changing workforce

    • As the millennial workforce grows, the ability to adopt new tech and not shy away from automating tasks is more important than ever in attracting and retaining talent.

  2. Faster moving ecosystems of customers and suppliers

    • Adopting new tech is not only a factor among your potential workforce, but also among your users (expectations for high quality UX) and partners (“...they will prefer to engage and partner with innovative organisations”).

  3. Digital disruptors and the need to reimagine operations

    • The potential for an economic slowdown is a factor in favor of embracing new tech that supports your future business objectives and sets you apart from the competition.

Estimates suggest that B2B organisations could generate over $1 Trillion in value through embedding the use of digital technologies, analytics, and the Internet of Things into their operations. Simply put, the impact of smart investing should be considered by organisations who aim to be competitive in the market as more people are being convinced of its benefits.

Estimates suggest that B2B organisations could generate over $1 Trillion in value through embedding the use of digital technologies, analytics, and the Internet of Things into their operations.

Now, where to start? There are five main areas where digital transformation can be applied to enhance your organisation's productivity.

  1. Running the corporation
    1. Modernising finance function
    2. Optimising workforce (HR)
    3. Building scalable tech infrastructure (data security)
  2. Innovating and Developing Products/Services
    1. Updating business models with data 
    2. Enhancing R&D processes
  3. Making and Delivering
    1. Optimising procurement
    2. Improving forecasting capabilities
    3. Improving manufacturing and distribution outlets
  4. Selling
    1. Improving digital marketing performance
    2. Optimising the UX
    3. Adopting IoT updates at dealers and retailers
  5. Servicing 
    1. Managing customer demand
    2. Optimising and managing production
    3. Delivering high quality UX

While these areas have been isolated into five sections, and your needs as an organisation may not encompass all of these, studies have shown that 50% more value was generated by companies that took a comprehensive approach to transformation as opposed to those who focused solely on single technology improvements.

This means getting down to the core of your business needs. For example, mapping how the results of the technology, more than the technology itself, supports your overarching business strategy. 

And there’s no better time then now.

The above graph, taken from a McKinsey study entitled “Tech-enabled Transformation: A CEO’s guide to maximizing impact in industrials,” reveals a correlation between an updated and efficient tech stack and an increase in revenue, gross margin, and EBITDA (earnings before interest, taxes, depreciation, and amortization), relevant to the speed in which organisations adopted new technology.

Source: McKinsey Report, Tech-enabled transformation

Ultimately, an effective tech stack is in line with both business and user goals. Not just about what it can do for internal processes, but also how it can support the user. Bringing a user experience perspective to your strategy will help improve both sales and marketing performance

Below are three main areas where Catch can help guide you in this process:

1. Take inventory of your current tech-stack and identify opportunities for improvement

  • We’ve created an outline to walk clients through that includes a series of questions organisations must ask themselves if they want to find the best way to incorporate new technology into their processes. 

2. Mapping out both internal (employee experience) and external (user experience) user journeys to isolate areas for consolidation or addition of tools/services 

  • We bring an objective outlook to the table, which is key to unlocking the full potential of your digital transformation project. 

3. Securing buy-in across your organisation by showing examples of proven success

  • Digital transformation is as much about the technology as it is about the people who support and use it every day. A digital transformation project without securing buy-in from all levels of the organisation will not succeed. 

Get in touch to learn how Catch can facilitate an online workshop to help finalise your tech stack decisions and provide support with performance monitoring through custom reporting.

08 Mar 2020

International Women's Day 2020

International Women's Day is once again upon us! To celebrate, Helen, our Delivery Director, spent six minutes with six of Catch's irrepressible women from across each of our teams, discussing their experience as women in the tech world and get their views on the future. 

  • Cindy, Design Associate 
  • Michael, Strategist 
  • Omnia, Senior Developer 
  • Gabriela, Developer
  • Gayleen, Senior Project Manager
  • Becca, Delivery Lead

Six Minutes with Six Women

Previously I wrote a post mulling over my thoughts and feelings as to how we try to ensure a safe, democratic and egalitarian working environment at Catch. At the time, the #MeToo movement was garnering momentum and brought the discussion of what it meant to be a woman living an agency life roaring into studios everywhere, including ours. 

For International Women’s Day this year, rather than me waxing lyrical on my own views, we caught up with women from each of our teams, all from wildly different backgrounds and with a variety of agency years under their belts. 

At Catch we focus on working out what drives each team member, so we can help them attain their goals and reach their full potential. For women, often faced with an additional layer of challenges, working out what drives us is key to ensuring we overcome those challenges, so we asked our team about the challenges they feel they’ve faced in the industry and how they overcame them.

There are challenges that I face as a developer but my passion for learning keeps me moving forward

Gabriela Savova, Front End Developer

Gabriela described her first days in the industry, thinking about what’s kept her working in tech for seven years, “I kept thinking ‘Is this for me?’ And, of course, it was. I really enjoy the fact that I work in a dynamic environment where every day I can learn different things. There are challenges that I face as a developer but my passion for learning keeps me moving forward.”

One day, the idea that women need to find a way to push themselves forward should be anachronistic, but, for now, one of our strengths is in the ability to self-motivate, to take strength from adversity. Senior Project Manager Gayleen told us about falling foul of the gender pay gap, noting: “As frustrating as it was, that experience taught me the best way to overcome that sort of challenge was through being extremely prepared to highlight and explain how my contribution has positively impacted the business. I know some people may think ‘you shouldn’t have to work harder for the same reward’, but at least now I am more confident in openly discussing my achievements whenever I need to.”

“I guess the challenge was to be heard and acknowledged in a company which was predominantly staffed by men,” Cindy, the newest member of our Strategy and Creative team said, thinking back to her previous experience.

Twelve years into her tech career, Omnia echoed Cindy’s thoughts, positing that building trust helps ease the way, “I have been working in tech for around twelve years now, and I think it’s always a challenge to work in the tech industry as a woman - it’s still a male-dominated field. You’ll always have to prove yourself, but once you gain trust, you can excel.”

I would love to see more people in senior positions (both men and women) who want to mentor females starting out in their careers. This is critical as we know the positive impact a good mentor can have

Michael Reiss, Strategist

Michael and Becca both touched on the impact of mentorship on their careers, with Becca stressing how important it is for her to pay that support forward to her team, “I’ve had the privilege of being mentored and coached by numerous inspiring and strong women and this has been instrumental in building my career and instilling a sense of self-belief so I feel a great responsibility to provide the same support to my team, to encourage their self-belief and allow them to grow in their careers.”

Michael notes that availability of mentors is one of the underlying issues, “Speaking with other female professionals, availability of mentors is an area where many women face challenges. I would love to see more people in senior positions (both men and women) who want to mentor females starting out in their careers. This is critical as we know the positive impact a good mentor can have.”
 

Despite the bad rap the tech industry (sometimes deservedly) gets, as Gayleen notes, there are massive advantages to working in an industry that’s still fairly young, “Digital agencies often don’t have the same legacies of gender or race inequality so my ambition has been nurtured and always encouraged to the same extent as everyone else in the business, irrespective of gender or race.” 

Change isn’t something that happens overnight, neither is it something that can be tackled on one front only. “Women’s status in the industry cannot be fully addressed by just focusing on the workplace,” Michael says. “How society raises women, from the subjects we’re encouraged to study to the way we’re educated about finance and the social clubs we’re encouraged to join has to improve for us to gain true equality in every industry.”

Two years on from my last post the idea of representation - of equality - in agencies has taken on a much wider context than just the heteronormative gender divide. Equality means equality for everyone and we’re all responsible for making our industry a better more welcoming place for anyone who fancies joining in. With a greater number of events and meetups fostering more open conversation on the issue of equitable treatment of everyone than ever before, we’re seeing an uptick in tangible change and in the hope for more.  

When asked whether she feels the industry is improving for women, Gayleen muses, “I think we’ve still got a long way to go but it’s clear we’re working to take steps to eradicate gender inequality in the workplace and we certainly should keep working towards that because, well, what would the disadvantage of that be?”

To close, we’ll let Gabriela have the last word: “All ladies in tech, be proud of yourselves and happy International Women's Day!”
 

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